PRIVACY POLICY

Last updated April 10, 2020

Thank you for choosing to be part of our community at SteelForge ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@steelforge.com.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

• Publicly Available Personal Information. We collect first name, maiden name, last name, and nickname; phone numbers; email addresses; business email; business phone number; and other similar data.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To send you marketing and promotional communications
• Fulfill and manage your orders
• Deliver targeted advertising to you
• To deliver services to the user
• To respond to user inquiries/offer support to users

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than 2 years.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

TERMS & CONDITIONS

SteelForge wishes to remind you of the following established practices of the metal finishing industry in processing your materials:

It is widely acknowledged that despite utilizing the most advanced scientific knowledge and the expertise of highly skilled professionals, inherent risks remain in the metal processing, inspection, and finishing industries. To ensure clarity and mutual understanding, we have outlined the following terms and conditions under which your materials will be accepted for processing.

Limited Liability

Our liability for any cause is limited to the cost of direct labor and material of the product directly damaged by our processing or three times our processing charges on such material, whichever is lesser. Charges for our services are based on this policy limiting our liability. No liability will be assumed for scrappage of 3 percent (this includes, but is not limited to, scrappage and/or loss for any reason that results in shipped quantity discrepancies).

Extended Liability

Liability greater than that outlined above will only be assumed by us when agreed to in writing. In such cases, a higher charge may be applied for our services.

Inspection and Rejection

Parts, materials, etc., as processed by us shall be presumed satisfactory unless we are notified of damages, shortages, or other discrepancies within 10 working days of receipt. Rejected parts must be returned to us for rework. Further processing or assembly of rejected parts by you or any other party constitutes a waiver of any liability on our part.

Payment Terms

• Payment terms are 1% 10 days, Net 30.
• Balances over 45 days will result in an automatic system Credit Hold.
• A 2% monthly interest charge will be applied to all balances 15 days past their due date.
• Credit card payments will incur a 3% processing fee.
• Energy Surcharge: MFCO will apply a 2% energy surcharge to all invoices.
• FOB Origin: Unless otherwise agreed in writing, all shipments are made FOB origin.